Personal Grievances & Dispute Resolution

We will work to understand the issues, evaluate the risks, your desired outcome and advise you on the best strategy to achieve your desired outcome for the least time, cost and risk.

We can provide you with advice on the process, steps to follow, the links between Employment or Collective Agreements, policy, procedures and legislation so you navigate Disciplinary and Performance Management processes effectively – meeting your objectives.

Managing personal grievances effectively requires a clear-eyed assessment of legal exposure balanced against commercial realities. We formulate tailored dispute resolution strategies designed to de-escalate conflict, protect your brand and workplace culture, and achieve pragmatic, legally binding settlements without unnecessary litigation.

We deliver practical training programmes for your managers and HR professionals on how to effectively handle personal grievances and dispute resolution processes. We equip your team with the knowledge to manage claims confidently by covering statutory timeframes, procedural fairness, legal risks, formulating formal responses, and preparing for and engaging in mediation to achieve commercially sound outcomes.

With extensive experience defending employers before MBIE Mediation Services and the Employment Relations Authority, ERS understands the litigation landscape. We leverage current case law benchmarks and settlement trends to position your organisation for the best possible resolution.